Saree

Return & Refund Policy

We do not provide refund on any goods sold. Goods once sold can only be exchanged with a replacement or a store credit note i.e if it strictly meets the prescribed and applicable terms and conditions. The store credit note must be redeemed within 90 days from the date of return.. The original shipping charges and duties will not be refunded. Goods are considered faulty only if they are delivered in a damaged condition or if the delivered items are not as per the order placed. Items that are prone to depreciate as a result of normal wear and tear are not considered to be faulty. If you choose to exchange a faulty item instead of obtaining a refund, please note that we don't guarantee replacement for the same product in the same size, if the same is not available in our stock, wherever possible, we will offer to repair the faulty items subject to the above mentioned condition. We make every effort to display the item as accurate as possible along with the colour, appearance, design and configuration of our products that appear on the site. However, computer monitor displays and pixels vary, we cannot guarantee that your monitor's display is exactly the same as what is displayed on our IT systems. Please send the product(s) back to our address mentioned below via courier.

Isadaa
Address- 3A & B GOPI ,11 SATYEN DUTTA ROAD
KOLKATA 7000029

Returns window

Eligible items must be returned within 10 days from the date the items were delivered, or as otherwise stated on the items return policy. Returned items must be unused, unworn, unwashed, undamaged and conform to our terms and conditions. Please return items in their original condition, with packaging material in which the items were originally delivered including but not limited to hangers, plastic wrap, hang tags, boxes, dust bags and gift boxes.

What is your return policy for the rest of the world?

Currently, we accept Returns only in INDIA. If your item arrives in a damaged condition or doesn't correspond to the product you have originally ordered, we will make every effort to remedy the situation. Please contact customercare_isadaa@gmail.com or whatsapp on +91 9830377537, within 24 hours of acceptance of parcel, from our Courier Partner.

Can I exchange/alter my item which was either customised or made to order?

We currently do not allow exchange for an item which was either customised or made to order, nor do we offer any alteration services.

DELIVERY AND SHIPPING POLICY

1. GENERAL

1.1 Isadaa, having its registered addressed at 3 A & B Gopi,11 Satyen Dutta Road , Kolkata 7000029 is managing and operating the mobile application/website https://isadaa.in (collectively referred to as the “Isadaa Platform”), through which it inter alia facilitates the sale and purchase of apparel, and accessories and any other products under the brand name “Isadaa” (“Products”) to the users of the Isadaa Platform (“User” or “Users” or “you” or “your”).

1.2 This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and procedures towards delivery and shipping of Products purchased on the Isadaa Platform.

1.3 We provide shipping and delivery of our Products worldwide. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the Isadaa Platform. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.

1.4 By agreeing to use the Isadaa Platform and/ or purchasing a Product on the Isadaa Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Isadaa Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Isadaa Platform.

2. TERMS OF SHIPPING AND DELIVERY

2.1 We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you ("Logistic Partners"). We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Isadaa Platform at the time such Product is processed and successfully handed over to the Logistic Partner by us. Our standard dispatch timelines range from 10-15 (ten to fifteen) working days within India and 15-20 (fifteen to twenty) working days (tentative) for the orders outside India, from the date of completion of order of the Product. However, the orders on the Isadaa Platform that are placed for customisation will have a different timeline ad shall that be communicate to the customer on their emails. In any case the user will be provided with an estimated timeline for the delivery of the Product purchased from the Isadaa Platform. You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.

2.2. You agree and understand that though we endeavour to ship and deliver our Products worldwide, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Isadaa Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for purchase of Products on the Isadaa Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Isadaa Platform.

2.3. You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Isadaa Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.

2.4. We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. The orders once placed won’t be cancelled. We further reserve the right to deliver the products at the additional delivery cost that shall be borne by you and paid in advance.

2.5 While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

(a) Logistical issues beyond our control;
(b) Unsuitable weather conditions;
(c) Political disruptions, strikes, employee-lockouts, etc.;
(d) Acts of God such as floods, earthquakes, etc.;
(e) Other unforeseeable circumstances.

In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Isadaa Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

2.6. We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

2.7. Once you place an order on the Isadaa Platform, we process such order and hand over the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Isadaa Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

2.8. We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc,. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.


2.9. In the event a defected, damaged, deficient or incorrect Product is received and returned, you shall inform us within 24 (hours) from the receipt of the product. Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product for the defects, damaged, deficient or incorrect Product on the Isadaa Platform and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. However, the returns for defects, damaged and deficient or incorrect Product shall be at our sole discretion. For the purpose of this clause, we process returns and exchanges of purchased Products in accordance our Policies.

3. CUSTOMER SUPPORT
Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed by you to our customer support team who can be contacted at the below mentioned details:

Contact Details: orders@isadaa.in

The product has been handcrafted especially for you , making the colour/ texture/pattern vary slightly from the image displayed. This is due to various artisan - led - techniques and processes.